Privacy Policy

This Privacy Policy ("Policy") describes how bdjel ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your", "Player") of the bdjel platform accessible at https://bdjel.org (the "Platform"). This Policy forms part of our Terms and Conditions and by registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

We are committed to ensuring that your privacy is protected and that we handle your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all personal data we collect through the Platform, through your communications with us, and through any other channel by which you interact with bdjel as a registered or prospective player.

1. Information We Collect

We collect personal data in several ways: information you provide to us directly when registering or using the Platform, information generated automatically through your use of the Platform, and information received from trusted third-party service providers. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and a copy of a government-issued photo identification document (national ID card, passport, or driving licence) where required for KYC verification.
• Contact data: email address, mobile phone number, and residential address including district, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and postal code.
• Financial data: payment method details (bKash mobile number, Nagad account, Rocket account, Upay account, Visa or Mastercard card details), transaction history, deposit and withdrawal records, and account balance information.
• Technical data: IP address, device type, operating system, browser type and version, time zone, geolocation data (country and city level only), session duration, pages visited, and interactions with the Platform including game sessions, bet history, and feature usage.
• Communications data: records of your correspondence with the bdjel support team via email, live chat, or any other communication channel, including the content of those communications and any attachments or documents you voluntarily submit.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. If you voluntarily provide such information in a support communication, we will not store it beyond the resolution of that specific support query.

2. How We Use Your Information

bdjel uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected. The purposes for which we process your data are:

• Account management: to create, maintain, verify, and, where necessary, close your bdjel player account, including processing your registration information and conducting identity verification checks.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to maintain accurate financial records; and to investigate and resolve payment disputes.
• Legal and regulatory compliance: to fulfil our obligations under applicable law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, and responsible gaming obligations including the maintenance of a self-exclusion register.
• Platform improvement: to analyse usage patterns, diagnose technical issues, conduct A/B testing, and improve the overall quality, security, and performance of the bdjel Platform.
• Personalisation and marketing: to provide you with relevant promotions, offers, and communications based on your activity and preferences on the Platform. We will only send direct marketing communications where you have provided consent, and you may withdraw that consent at any time.
• Responsible gaming monitoring: to identify players displaying patterns that may indicate problematic gambling behaviour and to intervene proactively in accordance with our responsible gaming commitments.

We will not use your personal data for automated decision-making that produces legal or similarly significant effects on you without your explicit consent, except where strictly required by law. Where we do use automated processing tools for fraud detection or AML screening, you have the right to request human review of any decision that materially affects you.

3. Legal Basis for Processing

bdjel processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing required to perform our contract with you — most critically, to operate your player account, process deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal obligation: processing required to comply with applicable law, including AML/KYC regulations, tax reporting requirements, and mandatory responsible gaming interventions.
• Legitimate interests: processing conducted for the purpose of fraud prevention, network security, responsible gaming monitoring, and improving the quality of the Platform, where those interests are not overridden by your data protection rights.
• Consent: where we rely on consent as the legal basis — for example for direct marketing or optional cookie categories — you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

4. Sharing Your Information

bdjel does not sell, rent, or trade your personal data. We may share your information with carefully selected third parties only in the following circumstances:

• Payment processors: we share the minimum financial data necessary with our payment service partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposits and withdrawals. These partners are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
• Identity verification providers: we may share identification documents and personal details with regulated third-party KYC and AML compliance service providers for the sole purpose of verifying your identity and complying with applicable regulations.
• Technology and infrastructure providers: we use third-party cloud hosting, platform technology, analytics, and security providers to operate the Platform. These providers are engaged under data processing agreements and are only permitted to process your data on our documented instructions.
• Legal authorities: we may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of bdjel, its users, or the public.

We require all third parties with whom we share your data to implement appropriate technical and organisational security measures to protect your personal information and to treat it in accordance with applicable data protection law. We do not allow third parties to use your personal data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

bdjel uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage patterns, and improve your experience. We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function correctly. These cannot be disabled, as they include session authentication, security tokens, and load-balancing cookies. No consent is required for these cookies.
• Analytical cookies: used to collect anonymised information about how visitors use the Platform, including which pages are visited most frequently and how users navigate between sections. This data helps us improve the Platform's structure and content. Analytical cookies require your consent.
• Functional cookies: used to remember your preferences such as your chosen language, display settings, and whether you have previously accepted this Policy. These improve your experience but are not strictly required for the Platform to operate.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of the Platform. For mobile users accessing bdjel via Android or iOS, standard mobile browser cookie controls apply.

6. Data Retention

bdjel retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. As a general guideline, account data and transaction records are retained for a minimum of five years following account closure to comply with AML and financial regulatory requirements. Communications data is retained for a period sufficient to resolve any ongoing disputes or regulatory investigations.

Where we no longer need your personal data for any legitimate purpose, we will securely delete or anonymise it in accordance with our internal data retention and destruction policies. You may request information about the specific retention period applicable to your data by contacting our support team.

7. Data Security

bdjel takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, role-based access controls limiting internal access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and staff training on data protection and information security best practices.

While we take all reasonable precautions to safeguard your data, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all necessary steps to mitigate the impact of the breach.

8. Your Rights

As a data subject, you have a number of rights with respect to the personal data bdjel holds about you. These rights include:

• Right of access: you have the right to request a copy of the personal data bdjel holds about you and to receive information about how it is being processed.
• Right to rectification: you have the right to request that bdjel correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be overridden by legal obligations requiring us to retain certain data.
• Right to restrict processing: you have the right to request that we limit the way we use your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object: where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to provide a full response within 30 days. In some cases we may need to verify your identity before we can action your request, in order to protect against fraudulent requests.

9. Third-Party Links

The bdjel Platform may contain links to third-party websites or services. These links are provided for your convenience and do not constitute an endorsement of those third parties or their privacy practices. This Privacy Policy applies solely to data collected by bdjel through the Platform. We have no control over the content, privacy policies, or data practices of third-party sites and encourage you to review the privacy policy of any website you visit outside of the bdjel Platform.

10. Children's Privacy

The bdjel Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems. If you believe that we may have collected data from a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

bdjel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where required, provide you with notice via the Platform or by email.

Your continued use of the Platform after any changes to this Privacy Policy take effect constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdjel handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently. Support is available 24/7.

Support Email: [email protected]